Contact Us
- Call us at (707) 578-5224
Monday-Saturday, 10:00 am-6:00 pm PST
- Village Court Store Hours
720 Village Ct., Santa Rosa, CA 95405
Monday-Saturday, 10:00 am-6:00 pm
Sunday, 11:00 am-5:00 pm PST
- Fax: (707) 578-5240
- E-mail:
demarie@demariejewelry.com
Warranty
- Warranties vary, depending upon
the designer. Each designer has their own warranty,
which is honored by them. You may be required to
register your purchased jewelry with them, but we
will be your facilitator in the unlikely event that
there should be a problem with our jewelry.
Return Policy
- Items in original condition may be
exchanged for merchandise or store credit within 30 days
of the sale date when accompanied by the original
receipt.
- No cash, check or credit card
refunds.
- No returns on special orders
- No returns or exchanges on estate,
previously owned or clearance items.
- Before you send back your product you
must call us for an RMA (Return Merchandise
Authorization) #. Merchandise will not be accepted
without an RMA #.
- Save your return tracking number, and
if possible, email it to us so that we can track the
return. It is important that you save the tracking
number and that you insure the return package in case
there are any issues during transit.
- Returns are subject to a 20%
restocking fee.
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Shipping
We
Ship All Packages Through UPS
 |
 |
UPS, UPS brandmark, and the Color Brown are trademarks
of United Parcel Service of America, Inc. All Rights
Reserved. |
- We process and ship all orders Monday
- Friday.
- UPS orders ship within 1 to 2
business days. Orders placed on Friday will ship on
Monday or Tuesday.
- Expedited orders such as Next Day or
2nd day placed before 11:00 a.m. PST, will ship out the
same business day.
- You will be charged exact UPS rates.
Orders placed after 11:00 am PST will ship the next
business day.
- We do not ship on Saturday or Sunday
and we do not offer Saturday delivery.
- If you know you will not be home
during the day it might be better to ship to your work
address or a friend's house to ensure you receive your
package. UPS will return packages after three
unsuccessful attempts to deliver.
- All product orders are shipped by UPS
and require a street address. No P.O. Boxes for product
orders.
- Orders To Hawaii and Alaska will ship
UPS 2nd Day at exact rates on the website.
- Ground rates are available but only
on phone orders
UPS, UPS brand mark, and the Color Brown are trademarks
of United Parcel Service of America, Inc. All Rights
Reserved.
- Exact shipping rates from UPS are
displayed in our shopping cart for UPS Ground, UPS 2nd
Day and UPS Next Day
- APO / FPO Military Addresses - We're
sorry but we no longer can ship products to APO Boxes
due to new strict package guidelines by homeland
security regarding UPS.
- Orders being delivered to a place of
business must include the company name. Please check the
"Business Address" check box when you type in your
shipping address. If your order is missing a suite #,
apt. # or has an incorrect address, UPS charges a $5.00
fee. We will pass that $5.00 fee on to you so PLEASE
verify your shipping address before placing your order
and remember suite numbers if any to avoid a $5 wrong
address charge.
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Payment Methods
- PayPal Processing (credit cards, bank
transfers, debit cards)
- Visa, MasterCard, American Express,
Discover, eCheck, PayPal
-
     
- Checks (Phone Orders Only)
- Money Orders (Phone Orders Only)
- Deposits on special orders 50% (Phone
Orders Only)
- We offer interest free financing
through American
General Financial Services - for residents in
the state of California
Special Orders
- A special order constitutes any
merchandise ordered, custom made or altered at the
customer’s request.
- Special orders are not returnable or
exchangeable.
- Deposits on special orders from the
website are 50%.
Credit Cards
- Rest assured that your personal
information and credit card transactions are being
processed using the highest possible encryption for
your protection. You can view our security SSL
certificate found on the bottom of all of our
shopping pages while ordering and at check out.
- If you have further questions
about secure payment please contact our customer
service department at
demarie@demariejewelry.com
- In addition, your information
remains private with us. We do not rent or sell
customer information.
Checks or Money Orders
- We understand that no matter
how secure a website can be, some people do not
feel comfortable ordering online with a credit
card. For this reason we accept checks or money
orders. If you would like to order with one of
these payment options you must call the store at
(707) 578-5224.
Deposits On Special Orders
- 50% in store . . .
non-refundable (exchangeable in store only).
100%, Interest-Free Financing
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Web Browsers & System Requirements
If you
are having trouble viewing or using our
Website, upgrading your Netscape or
Internet Explorer browser version may
help.
Minimum Required Browser Version
Netscape Navigator 6.1
Internet Explorer 5.0
Suggested Browser Version
Netscape Communicator 6.1+
Internet Explorer 6.0
If you're using an older version of
either browser mentioned above, you can
download a free update from Microsoft or
Netscape.
Screen Settings
Our site
is designed to be viewed at a screen
resolution of 800 x 600. If you would
like to see more of the page on your
screen at one time, use the 1024 x 768
setting. The words and images will be
smaller with this higher resolution.
Are
Cookies Required To Shop Online At
de'Marie Jewelry & Design?
Yes. Cookies assist with making your
shopping experience easier and faster.
They store information while you shop
until your purchase is complete. With
cookies, you fill in your information
once and your Cookie remembers the
information and fills it in for you
automatically.
About Cookies
There are a variety of Cookies. A
session Cookie, which is what needs to
be enabled to shop our site, stores
information for the short-term, so you
don’t have to repeat steps. It helps our
shopping cart keep track of items. For
your convenience, this temporary
information is stored for 24 hours so if
you want to stop in the middle of an
order and return a few hours later or
the next day the information is still
available. The temporary information
during your shopping session is
automatically erased when you complete
an order.
When all other Cookies are enabled, the
information you enter is stored on your
hard drive for repeat visits. These
Cookies are your unique identifier so we
know who you are automatically when you
return to our site. This information
such as your name and address is stored
for your convenience so you don't have
to type them again. Your information is
never used for any other purpose. See
our Privacy
Policy for more details.
To Enable Cookies
You can allow your browser to accept all
Cookies or to notify you each time a
Cookie is offered and then you decide
whether to accept it or not. Below are
the instructions for setting your Cookie
preferences for Internet Explorer 5.x –
6.x and Netscape 6.x – 7.x.
If You Use Internet Explorer 5.x
Choose
-
Tools
-
Internet options
-
Click Security Tab
-
Click Custom Level Button
(To allow all Cookies)
-
Under “Allow Cookies that are stored
on your computer” click “Enable”
-
Under “Allow per-session cookies
(not stored),” click “Enable”
-
Click OK at the bottom of the
Security Settings window
-
Click OK at the bottom of the
Internet Options window
(To allow only Session Cookies)
-
Under “Allow Cookies that are stored
on your computer” click “Disable”
-
Under “Allow per-session cookies
(not stored),” click “Enable”
-
Click OK at the bottom of the
Security Settings window
-
Click OK at the bottom of the
Internet Options window
Internet Explorer 6.x Choose
-
Tools
-
Internet options
-
Click Privacy Tab
-
Select Advanced
(To allow all Cookies)
-
Deselect override automatic cookie
handling check box
-
Click OK at the bottom of the
Advanced Privacy window
-
Click OK at the bottom of the
Internet Options window
(To allow only Session Cookies)
-
Select “Override automatic cookie
handling” check box
-
Select “Block” under “First-party
Cookies”
-
Select “Block” under “Third-party
Cookies”
-
Select “Always allow session
Cookies”
-
Click OK at the bottom of the
Advanced Privacy window
-
Click OK at the bottom of the
Internet Options window
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Netscape 6.x to 7.x Choose
-
Edit
-
Preferences
-
Click Privacy and Security category
-
Click Cookies
(To allow all Cookies)
-
Choose Enable all Cookies
-
Click OK
(To allow only Session Cookies)
-
Choose Enable Cookies for the
originating web site only
-
Click OK
To
Enable JavaScript In Internet Explorer
(To Navigate Our Website)
-
Tools (or View for IE 4.0)
-
Internet Options
-
Click the Security tab
-
Click on Custom Level
-
Select the Enable option under
Active scripting, Allow paste
operation via script, and Scripting
of Java applets.
To
Enable JavaScript In Netscape Navigator
-
Edit
-
Preferences
-
Advanced
-
Select Enable JavaScript
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My Account
Your
account is automatically created the
first time you place an order. In this
section you can view and edit your
billing and shipping information, verify
you are a Jay Club member, as well as
review previous orders. To update your
personal information or reset your
password go to My
Account and log in.
Forgotten Password
If you have lost your password, go to
My Account and
enter your email address without a
password and click on the login button.
We will email your password to you.
For Further Information
- Call us at (707)
578-5224
Monday-Saturday, 10:00 am-6:00 pm
PST
- Village Court
Store Hours
720 Village Ct., Santa Rosa, CA
95405
Monday-Saturday, 10:00
am-6:00 pm
Sunday, 11:00 am-5:00 pm PST
- Fax: (707)
578-5240
- E-mail:
demarie@demariejewelry.com
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